Privacy Policy

Information We Collect

• Contact information you provide (such as name, email address) when you reach out to us.
• Information you provide through requirement gathering forms, contracts, letters of engagement, surveys, testimonials, and other documents related to our services.
• Usage data collected via analytics tools (e.g. Google Analytics).
• Cookies and similar tracking technologies.
• IP addresses collected to monitor and prevent malicious activity on this site.
• For administrative users, we collect login credentials (email and password). We also collect IP addresses to monitor and prevent malicious activity.

Lawful Basis for Processing

• For non-essential cookies (Google Analytics) and when you voluntarily submit your details via our contact form.
• To take steps at your request before entering into a contract (e.g., providing a quote for software development).
• To protect our website from malicious activity (IP logging) and to understand how visitors interact with our site to improve our services.

Analytics & Cookies

• We use Google and Microsoft Analytics to track website usage and improve our services.
• You can choose to accept or decline cookies through our cookie consent banner.

Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers (such as analytics providers) only as necessary to operate our business

Data Storage and International Transfers

We may store and process data in regions outside the United Kingdom, including countries within the European Union and the United States. These locations may have different data protection laws than those in the UK. However, we take appropriate steps to ensure that your data is handled securely and in accordance with applicable legal requirements, including the use of standard contractual clauses or other approved mechanisms for international data transfers.

Data Retention

• If you contact us via the form but do not become a client, we will delete your details after 12 months.
• Google Analytics data is set to expire automatically based on their standard retention periods (typically 14–26 months).
• If we work together, we retain project communication and contract data for 6 years following the end of the tax year, to comply with UK financial and legal obligations.

Security

We implement reasonable measures to protect your information. However, no method of transmission over the Internet is 100% secure.

Your Full Legal Rights

• You may request access to, correction of, or deletion of your personal information by contacting us.
• The right to restrict processing (ask us to stop using your data but not delete it).
• The right to object to processing based on legitimate interests.
• The right to data portability (request a copy of your data in a machine-readable format).
• The right to withdraw consent at any time (e.g., by clearing your cookies or asking us to stop an email thread).

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

How to Complain

If you are unhappy with how we have used your data, you can contact us at hello@hypermonkey.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Though we'd appreciate the chance to deal with your concerns first. The ICO website is https://www.ico.org.uk

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@hypermonkey.co.uk.